An airline ticket is a document or electronic record issued by an airline or travel agency. It also confirms that the individual is entitled to a seat on the flight. In today’s write up we will be discussing some of the ticketing jobs available in Ghana.
Who Is An Airline Ticketing Agent
An airline ticketing agent is someone who is in charge of booking flight tickets and handling reservations for customers. They also interact with customers and also provide answers to all their questions about reservations, fares among others.
Responsibilities Of An Air Ticketing Agent
The agents have several responsibilities, these include the following;
- They answer customer’s questions about their flight
- They are also the ones responsible for handling keys operations at the airport such as data collection, data entry, and payment collections among others
- Similarly, they work as ground staff at the airport
- They also work at boarding gates and assist in boarding and de-boarding passengers.
Job Profile Of An Air Ticketing Agent
- Problem-solving ability.
- Dress professionally
- Relate well with people
- Basic computer skills
- Basic mathematical ability
- Have good knowledge about rules and regulations followed inside an airport
- Good communication skills
Airline Ticketing Jobs In Ghana
Here are some of the jobs that airline ticketing agents can do.
Customer Service Representative
The customer service representative (CSR) is the human face of a company. No matter how large or small, every company has a Customer Service Representative who is critical to the success of the business. The role of a Customer Service Representative is to provide high-quality customer service that will lead to satisfied customers and increased sales for the organization.
The primary duties of a customer service representative are to handle and resolve customer complaints, answer questions or concerns regarding their products or services, assist customers with purchases or general information, and research issues that need further attention. A good customer service representative will be able to help customers quickly and efficiently in order to maintain positive relationships.
Airline Travel Agent
Airline travel agents are the people who can help you to get best deals on your air tickets. These days, with so many airlines and flight options, there are numerous ways to purchase a ticket. However, it is always advisable that you book your flight from a reliable travel agent.
Airline travel is one of the most expensive modes of transportation in a country. Its cost can be reduced by selecting an airline that has the cheapest fares, and those with more connecting flights.
It is also possible to get cheap tickets for international destinations by booking during the off-peak season.
Advance reservations are made at least 10 days before the date of departure, or sometimes much earlier if there are many passengers wishing to fly on the same day.
As a ground staff member, your responsibilities are to be on the lookout for any suspicious activity, such as luggage being left unattended, and report if you see anything or anyone that looks out of place.
Your job also includes checking in passengers who have just arrived at the airport, arranging seats, and making sure they are comfortable.
You must keep an eye on all areas of the terminal to spot any potential dangers or problems in case they need to be addressed immediately.
As a travel consultant, you’ll use your experience and expertise to help people plan the types of trips they want. You will work with clients to identify their travel needs and goals, recommend destinations and itineraries that fit within these parameters, and provide information on airfare, lodging, rental cars, or any other services or special items requested by your client.
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