Jumia is an online store in Nigeria known for its good customer service reputation of making quality products or items available at your doorstep.
Over the years, Jumia has been known to provide items ranging from clothes, electronics, games to food even at discount offers. And this is why it is an online store everyone can rely on for affordable items. Whenever we want to make purchase for cloths, electronics and accessories, shoes, groceries and more, the best place we take a look at first — is Jumia. Be it Jumia Ghana, Jumia Nigeria, Jumia South Africa, Jumia Kenya, Jumia Zimbabwe, Jumia Togo, Jumia Cote d’ivoire etc.
A person’s desire can be so flipping and have change of mind for products ordered on Jumia, and so would love to return or cancel an order places on the eCommerce platform.
Or in the case of a rethink on the cost of items, how do we go about cancelling our order on Jumia?
I would like to disclose to you today on How To Cancel Your Jumia Order (2022 Easy Guide) and all the necessary steps you should follow to get your money returned to your Jumia account.
Table of Contents
Jumia Payment Methods
Please read the next few paragraphs carefully for it will be focusing on that. When you buy from Jumia, you can choose any of these payment methods to purchase your items;
- Pay on Delivery
- Jumia pay
- Debit card.
After this, jumia starts processing the successful delivery of your items to your doorstep.
But then, on a second thought, you are not sure about the quality or you may think that you are being overcharged or maybe it’s even the wrong measurement or size you picked. In that case, it would be best to cancel your order. This is what I’m going to help you with in the next few points.
With time not on our side, this is all the easier guide on how to cancel your Jumia order in 2021 and get refunded in your Jumia Account.
Send E-mail To Jumia Customer Service
To cancel your Jumia order safely, kindly send an email to jumia customer service ([email protected]) or call their customer care service(check their website to confirm).
After this is done, the customer care service will see to it that your order is cancelled and that your money is refunded if you paid through Jumia pay.
Despite sending email message to Jumia, you can also message the customer support team via Facebook when you search for Jumia.
Fill Jumia Order Cancelling Form
One of the best way to cancel your Jumia order without paying for a dime is to initiate a return process form in your Jumia Account.
Anytime you feel like cancelling your Jumia order, make use of the Jumia order cancellation form by logging into your Jumia account and go to your orders.
Select the order you wish to cancel >> Navigate to “cancel order” and fill the dialogue boxes that are provided and give your reason for cancelling your Jumia order.
Submit your order cancellation form and wait for feedback from Jumia customer service team.
In a case where the items are with you but you are not satisfied maybe because it doesn’t look like what you saw on their website, you can initiate a return process form on your jumia personal account. Pack the product according to the special return conditions on their website including all accessories(tags, free gifts etc) that came alongside and then arrange a pick up time with the customer service or drop it off at a station for free.
Inform Jumia Customer Service You Are Not Interested To Pickup
Alternatively, if all of these seem too stressful, you can simply reject the items on delivery or even ignore their email or SMS regarding the delivery/pick up of the package before time. Or better still, tell the customer service you are not available when they call prior to delivery time.
As part of contributing to the eCommerce business in Africa, Jumia has grown to become a successful electronic commerce platform for buying products or items and get it delivered to your doorstep with a delivery fee attached.
Should you have any means to cancel Jumia order today, please don’t hesitate to list this for us by making use of the comment box below.