The IT industry is one of the fastest-growing sectors in the world. It’s also one of the most diverse and competitive. And with a growing number of people turning to technology for their work, demand for IT support jobs has never been higher.
The demand for IT support jobs in Ghana is a result of an increased need for IT professionals who are qualified and experienced in their fields. These professionals are needed to provide technical assistance to help organizations meet their business needs and goals.
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What is an IT support job?
An IT support specialist troubleshoots computer issues and provides guidance to users. Those in this role are responsible for helping users with any technical challenges they may experience. It’s your job to find solutions to the various IT problems clients or customers may experience.
I.T Technical Support Officer at Sonic Recruitment service
IT and Network Security Specialist at University of Ghana
Web Developer at Power & Co Engineering ltd Software Engineer (Full-Stack) at Zipline
BusinessGhana Internet Service Ltd at SCOPIC
Engineer, Networks Field Service at MTN Ghana
Content Contributor for Data Collection Study at Transperfect
Telecom Engineer at University of Ghana
Supervisory Contractor, SME Direct Sales – Takoradi at MTN Ghana
ICT Technicians at Takoradi Technical University
What qualifications do you need to work in IT support?
- the ability to work well with others.
- knowledge of computer operating systems, hardware and software.
- analytical thinking skills.
- knowledge of engineering science and technology.
- to be thorough and pay attention to detail.
- customer service skills.
- excellent verbal communication skills.
Duties
- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users’ accounts and profiles and deal with password issues
- work continuously on a task until completion (or referral to third parties, if appropriate)
How do I become an IT tech support?
- Get Familiar with How Technology Works
- Take an Alternate Position at an Innovative Tech Company
- Start Picking Up Tech Skills on your Own
- Tackle Tech-related Projects at your Current Job
- Start Blogging
- Join a Local Tech Meetup